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Terms and Conditions

Terms & Conditions

Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. By accessing this website, you agree to be bound by all these terms and conditions. These terms and conditions may be updated from time to time without notice. Accordingly, you should check this page regularly and review any changes. We reserve the right to change services, refuse service, terminate accounts or access, or remove or edit content in our sole discretion.

Refunds Policy

The color of products as depicted online cannot be guaranteed by Deli Charms due to the handmade nature and variances beyond my control such as computer monitor settings.

I cannot offer refunds or exchanges for incorrect purchases or change of mind once items have been shipped.

In the unlikely event that I have sent you the wrong products, I will replace the products at no charge or if I’m unable to resend the product due to the items being unavailable, I will refund you for both the item cost and the shipping fee (if applicable).

All claims on wrong items received must be made within 30 days of receipt, and proof of purchase which is the order number must be provided. To make a claim please email me at delicharms@gmail.com.

Sales Terms

By placing an order via this website you warrant that you are of legal age to form a binding contract. You undertake to provide true, accurate, current, and complete information about yourself as prompted by the website’s registration form. You undertake that you are the authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods you are ordering. If you provide any information that is untrue, inaccurate, not current, incomplete (or becomes untrue, inaccurate, not current or incomplete), or if you are not the authorized user of the credit or debit card or we have reason to suspect such information is inaccurate or incomplete or the payment method unauthorized, we have the right to suspend or terminate your use of the website and refuse any and all current or future use of the website.

You are responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.  You agree to notify me of any misuse or breach of security.

The color of products as depicted online cannot be guaranteed by Deli Charms due to elements beyond our control such as variances in computer monitor settings and handmade nature. I will do my best to accurately describe my products, however, if you are unsure whether the color or size of any of the products, please do contact me first.

Product prices at delicharms.com are set separately from other online stores due to a number of factors including listing fees and commissions as well as handling and administrative costs for selling on other platforms. I do not offer refunds or reimbursement if you have previously bought the same products at a higher or lower price in other online stores.

I will endeavor to supply all orders placed and accepted on the website, however, order placement and acceptance do not constitute an obligation on me to supply until you receive confirmation of your order from me.

Shipping Terms

I use Singpost Registered Mail for orders within Singapore and DHL Global Mail (trackable) for international destinations. Please refer to my shipping policy here.


Prices – All prices are to be paid in US Dollars. Any additional taxes or levies that are imposed due to your geographical location are your responsibility.

Electronic Communication – You consent to receiving communications from me electronically and I consent to receiving communications from you electronically. I will communicate with you by email or by posting notices on the website.

No Waiver – If I do not exercise or enforce any right available to me under these terms and conditions, it does not constitute a waiver of those rights.

Newsletter Terms and Conditions

By subscribing to our newsletter you agree to receive email from us. The aim of our newsletter service is to keep our customers and visitors updated about new product releases, sales and promotions, or new information about our company. The subscription to our newsletter service is not mandatory.

We reserve the sole right to either modify or discontinue the newsletter, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

We reserve the sole right to unsubscribe users / visitors from or newsletter service, without notice. We will do so with any subscriber we deem registered with fake data.

Privacy Policy

Here at Deli Charms, we respect our customers’ right to privacy. Please read our policy before submitting any personal information. By using our website, you are accepting our practices as outlined below:

  • We, Deli Charms are the data controller and can be contacted via email with any questions about our Privacy Policy or the handling of your information.
  • Providing personal information is not mandatory to use our website. We collect personal information such as names, addresses, email addresses etc. only when voluntarily submitted by our visitors. This is used only for the purpose as defined at the time of collection unless you give us permission to use it in another manner. Providing your information on our website will not result in unsolicited emails. We will never share your personal information with third parties (apart from those identified in this Privacy Policy) nor transfer your personal information internationally.
  • You are responsible for maintaining and promptly updating your personal information for accuracy and completeness. You have the right for your personal information to be removed from our database if so requested.
  • You are responsible for all actions taken with your username, email and password. We recommend you do not share such information with third parties.
  • Our online store is powered by WordPress, which uses cookies to provide a personalized shopping experience. A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our website to you and it won’t harm your computer.
  • We use Mailchimp to manage our mailing list. Only once you sign up to our mailing list will Mailchimp be able to access the information you have provided. You are able to update your email marketing preferences via the links provided in the footer of all MailChimp hosted correspondence. You may also unsubscribe at any time from our mailing list and you will find options for doing so at the end of the correspondence. Alternatively, you may email us to have this request actioned.
  • When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To contact us with any questions about our Privacy Policy email:


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